We are confident in the quality of our products. Therefore, we proudly offer a lifetime warranty to ensure your satisfaction with every purchase.
Our commitment to you:
- Lifetime Warranty: Your Nero piece is covered for life, starting from the day you receive it. We stand behind the durability and excellence of our products.
- Quality Assurance: If your piece doesn't meet your expectations upon receipt, you have the option to exchange it or return it for a full refund within 30 days, without further questions.
- Quality Defects: We guarantee the quality of our products against any defects. If there are any material defects, we will replace it at no extra cost.
- Skin Allergies: Your comfort and well-being are important to us. In the rare event of any allergic reaction to our products, please discontinue use and contact us for assistance.
- Exchanges: If your piece arrives damaged or different from what you ordered, or if you simply wish to exchange it for another style, we'll gladly facilitate the exchange process. Please note, the lifetime warranty allows for one exchange per customer.
- Return Policy: Our 30-day return policy ensures that you can shop with confidence. If for any reason you're not completely satisfied with your purchase, contact us within 30 days of receipt for a return or exchange.
- European Union 14 Day Cooling Off Period: If you're in the European Union, you have the right to cancel or return your order within 14 days of receiving it, no questions asked.
Please note:
- The warranty does not cover damage resulting from pressure exerted on the piece causing it to burst.
- Custom import and shipping charges are non-refundable.
- Refunds will be processed within 10 business days of receiving and inspecting the returned item.
Thank you for choosing NERO
